5 Tips to Deliver Agentic IT Service in Slack

Say goodbye to portals and tickets. See how Agentforce IT Service and Slack deliver IT support where you already work.

Portals. Forms. Tickets. Queues. When IT service is stuck in legacy systems, disconnected from where people actually work, employees get frustrated, IT teams get overwhelmed, and chatbots only go so far. Legacy solutions simply weren’t built for the way work happens today.

There’s a better way. Join us to discover how Agentforce IT Service and Slack are transforming IT support from portals and tickets to simple conversations, right in the flow of work — accelerating resolutions, delighting employees, and scaling IT operations with AI agents.

Our product experts will share a live demo and walk you through 5 tips — from empowering employees to self-resolve IT requests with Agentforce in Slack, to swarming on complex incidents with SMEs and agents together in one place. Whether you’re an IT leader looking to reduce costs and consolidate tools, or an admin ready to deploy AI-powered workflows, you’ll discover new ways to modernize IT service right where work gets done.

Things you’ll learn:

How Agentforce IT Service lets employees resolve IT requests through a simple conversation in Slack — no ticket, no portal, no wait.
How to swarm on complex incidents with SMEs and AI agents together in one place, so your team spends less time on status updates and more time solving problems.
How automating IT workflows like approvals and onboarding directly in Slack frees your IT team to focus on higher-value work.

Featured speakers:

Melissa Chan

Director, Product Management,
Salesforce

Alex Kahng

Senior Director of IT Service Solutions,
Salesforce

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