Work evolves in real time, but most processes don’t. Requests change,
priorities shift, and the right next step often depends on context. Yet the
systems meant to support work often slow it down.
Nearly 4 in 5 employees (79%) say their company hasn’t taken
meaningful steps to reduce tool fatigue or consolidate platforms. Almost
1 in 5 workers switch between apps more than 100 times a day. That
friction adds up — more than 100 hours a year is lost to unnecessary
context switching.
Automation today must be flexible, intelligent, and built into where work
already happens.
With Slack’s Workflow Builder, teams can automate everything from
daily requests to multi-step processes that adapt based on inputs,
conditions, and outcomes. There’s no code required, but for teams that
need deeper customization, Slack supports low-code and pro-code
extensibility.
New innovations like conditional branching, AI-generated workflows, and
expanded Salesforce actions make automation in Slack more powerful
and accessible than ever. Teams can route work dynamically,
summarize conversations automatically, update records across systems,
and escalate decisions in real time without switching tools.