2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center

See why Salesforce is named a Leader.

In the Magic Quadrant™ for the CRM Customer Engagement Center, Gartner® evaluated Salesforce and ten other service platforms. In the full report, you’ll learn:

Why Salesforce was recognized as a Leader for Agentforce
Why Salesforce was placed highest in ability to execute
Insights into the state of CRM Customer Engagement Centers today

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