Artificial intelligence (AI) is redefining how consumers and business leaders view
customer experience (CX) — and it’s rapidly becoming indispensable.
More than 80% of CX executives believe AI will be a clear differentiator for their
organization in the future and 59% say adopting AI in customer experience will lead to
increased customer loyalty and lifetime value, according to the report “Customer
experience
in the age of AI.”
Businesses that fail to weave AI strategies into the fabric of their experience
operations risk
falling behind competitors, losing customers and demotivating employees.
This report explores how to make AI work for your customers, your employees and your
organization