Customer Story - HSBC

HSBC predicts $60 million in three-year value from Genesys Cloud AI orchestration

Like many global organisations, financial services firm HSBC was challenged by a lack of end-to-end visibility into its customer experience. Implementing the Genesys Cloud™ platform not only provided HSBC that visibility, but it’s also delivered a richness of data that has enabled the company to reduce abandonment rates by 48%, handle time by five minutes per interaction and transfers by 32%, as well as increase first-contact resolution. Access to real-time insights has saved supervisors about two hours per day.

Please fill out the form below to access the content:

First Name *

Last Name *

Business Email *

Phone Number *

Job Title *

Company Name *

Country *

What are the biggest challenges your contact centre faces? *

Genesys may use your personal information to contact you about relevant news, events or products. By checking the box below, you accept the general conditions of Genesys and confirm that you have read our data use Privacy Policy.